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Frequently asked questions
Maybe we already have an answer to your burning question. If not, don’t hesitate to contact us!
- Ordering
- Billing
- Shipping
- Returns & Exchange
- Customer Account
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The item I ordered is out of stock. Why is it on the website?
All items ordered with us depend upon availability. We want you to be able to order and receive the products you love, so we’ll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
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How do I make changes to my order?
If you want to try and cancel so that a new order can be placed, then you’ll need to login to your account. Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us. You can visit our Returns Policy to help you get the order back to us instead. Link na return
When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.
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How do I place an order?
It’s easy to place an order with us. Login to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click ‘Add to Cart’. You can either carry on shopping or click ‘View Cart’ if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.
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Can I make changes to my cart?
Yes, click on the ‘Cart’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.
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Can I place an order to a different address?
Your account will show any previous orders you’ve placed. Click here to track your order.
Click on the order you want to view to find out more. We'll also send you an email once your order has shipped and is on the way.
When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.
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How do I cancel my order?
We’re sorry to hear you want to cancel.
To cancel your order, please go to your account. You can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked.
If your order is too far into the fulfillment process, we will not be able to cancel your order. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.
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How do I make changes to my order?
If you want to try and cancel so that a new order can be placed, then you’ll need to login to your account. Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us. You can visit our Returns Policy to help you get the order back to us instead.
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How can I pay for my order?
We offer a variety of online payment methods to ensure our customers can place orders with ease.
VISA
MasterCard
Maestro
American Express
Afterpay
Apple Pay
Google Pay
PayPal
You can select your preferred payment method at checkout.
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I have a payment problem on my order. What should I do?
If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
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Where do you ship?
We ship nationally with the exception of Alaska, Hawaii, and Puerto Rico.
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Are all taxes included in the price?
The prices shown on the website are before tax, but full tax will be calculated at the checkout. There are no hidden fees, so what you see at the checkout is what you pay for.
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How long does the shipping take?
It will take anywhere from 2 to 5 days, depending on where in the US you are located.
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Where is my order?
Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order. We'll also send you an email once your order has shipped and is on the way.
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Has my order been already shipped?
Once we ship your order, we will send you an email notifying you about that. If you can’t see your email, check Spam and Junk folder just in case, and to be sure about the status of your order, it’s best to log in to our website and have an overview of all your orders.
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Do you ship internationally?
No, unfortunately we cannot ship internationally – at least not yet. Maybe sometime in the future, so stay tuned!
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What is your returns and exchanges policy?
Please refer to our returns policy page for more information.
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When will I receive my refund?
We’ll send you an email once your refund has been processed. After receiving this email, your refund should appear in your account within 5 business days.
If you don't see your refund within 10 business days since you received our email, please contact us.
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How do I register?
You will need to register before you can place an order with Vibrant Skin. As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.
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How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.
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Are my personal details safe if I create an account?
Shopping with Vibrant Skin is safe. As we’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.